Connected Apnea Care

UX & Service Design
Case challenge
Patients of Positional Obstructive Sleep Apnea (POSA) struggle to stay adherent to the therapy provided by NightBalance’s device, regardless of the benefits they experiment.
Project overview
The proposed service uses short, subsequent therapy phases to drive patient engagement. Each phase learns from the patient and adapts to their situation to help them tackle specific aspects of their disorder, one at a time. The therapy is enabled by two main channels: a connected Sleep Position Trainer device combined with a digital environment, and enables the collaboration of three main actors: the physician, the nurse and NightBalance specialist.
My contributions
UX and strategic designer
Jul. 2017 — Jun. 2018
Graduate Intern
Oct. 2016 — May 2017
During my time at NightBalance, I was the lead designer for this project. The role involved:
—    Planning and executing explorative research with patients and health care professionals
—    Identification of opportunities in the therapy journey
—    Definition of new requirements based on research
—    UX/UI design of therapy touchpoints

The role built up on my graduation project and aimed to implement the company's connected care strategy with their Sleep Position Trainer* device.

*Nowadays called Philips NightBalance, after successful acquisition by Philips in May 2018.